Privacy Policy
Chromosome Labs Pvt. Ltd. (“TruDiagno”) is concerned about the privacy of its users (from now on referred to as “you”, “your”, “yourself”) accessing the website located at trudiagno.com (“website”). Therefore, it has provided this privacy policy (“policy”) to familiarise you with how TruDiagno collects, uses and discloses your information collected through the website. By using the website, you agree to the terms and conditions of this policy.
Information and Usage
This privacy policy explains how TruDiagno collects personal and non-personal information, classified as mandatory or voluntary, and uses, discloses, and protects such information through the website. Personal information is data that can uniquely identify or contact a single person (“personal information”).
Personal information for this policy shall include, but is not limited to, information regarding your name, address, telephone number, date of birth, gender, email address, etc. you may need to provide TruDiagno with your personal information during the course of using some services, for instance, creating a user ID, registering on the website, or provide financial information while making an online purchase, upload content, participate in any online survey or contest, communicate with TruDiagno’s customer service by phone, email or otherwise, provide reviews for the content available on the website.
TruDiagno collects only such personal information that TruDiagno believes is relevant and is required to understand your interests. TruDiagno collects your personal information to record, support, and facilitate your participation in the activities you select, track your preferences to provide you with a customized website experience, notify you of any updated information and new activities and other related functions offered by TruDiagno, keep you informed about latest content available on the website, special offers, and other products and services of TruDiagno, to assist you with customer service or technical support issues, to follow up with you after your visit, to support your relationship with TruDiagno otherwise or to prevent fraud and unlawful use. To make our website effective, certain information may be collected each time you visit the website. Such information may be stored in server logs.
These encrypted statistics do not identify you personally but provide information regarding your visit to the website, the type of user accessing our website, and your browsing activities. This data may include the IP address of your server from where the website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of your system and the website you last visited before visiting our website. The duration of your stay on our website is also stored in the session, along with the date and time of your access.
TruDiagno uses these data to understand the use and number of users visiting the website. Some of the information related to the website and your visit to the website may be shared by the sponsors, investors, advertisers, developers, strategic business partners of TruDiagno and some associates to enhance and grow our business and the website, but we assure you that this information will never include any of your personal information’s.
This anonymous information is collected through a pixel tag, which is industry standard technology used by most major websites. When you use the website, TruDiagno servers (which may be hosted by a third-party service provider) may collect information indirectly and automatically about your activities on the website, for instance, by way of cookies.
A cookie is a small amount of data sent to a user’s browser from a web server and eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the personal information you submit to TruDiagno.
Whether you want your web browser to accept cookies is up to you.
If you haven’t changed your computer’s settings, your browser probably accepts cookies.
If you choose to decline cookies, you may not be able to experience all features of the website fully.
You can also delete your browser cookies or disable them entirely, which may significantly impact your experience with the website and make parts of the website non-functional or inaccessible. We recommend that you leave them turned on.
We use third-party service providers to serve ads on our behalf across the internet. They may collect anonymous information about your visits to our website and your interaction with our products and services. No personally identifiable information is collected or used in this process.
They do not know the user’s name, phone number, address, email address, or any personally identifying information. TruDiagno also uses the log file like other website servers, which is the standard measure.
They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks. We use them to analyse trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.
TruDiagno DOES NOT trade or sell your personal information in any manner except as specified herein or if express consent is sought from you. personal information provided by you is used only: (a) to facilitate your use of the website; (b) to respond to your inquiries or fulfil your requests for information about the various services; (c) to provide you with information about TruDiagno’s products/services and to send you information, materials, and offers from TruDiagno; (d) to send you important information regarding the website, changes to TruDiagno’s terms, conditions, and policies and/or other administrative information; (e) to send you surveys and marketing communications that TruDiagno believes may be of interest to you; (f) to personalise your experience on the website and TruDiagno’s other websites by presenting advertising, products and offers tailored to you; (g) to help you address your problems with the website including addressing any technical problems; (h) if you purchase any content or avail of any service from the website, to complete and fulfil your purchase, for example, to have your payments processed, communicate with you regarding your purchase and provide you with related customer service; (i) for proper administering of the website; (j) To conduct internal reviews and data analysis for the website (e.g., to determine the number of visitors to specific pages within the website); (k) to improve the services, content and advertising on the website; (l) to protect the integrity of the website.
You acknowledge that apart from your personal information if you upload any content on the website, such content may contain information, including personal information, and the same may be available to the other users of the website. TruDiagno will not be liable for disclosing and disseminating such personal information to third parties.
TruDiagno may disclose aggregated information about the use of the website, but it will never contain personal information. TruDiagno does not disclose personal information to third parties in the normal course of operations. However, in situations when TruDiagno is legally obligated to disclose information to the government or other third parties, TruDiagno will do so.
TruDiagno implements standard measures to protect against unauthorized access to and unlawful interception of personal information. However, no internet site can entirely eliminate security risks.
Shared personal information
You are required to submit your information at the time of making an online purchase on the website. TruDiagno uses an online payment gateway that is operated by a third party, and the information that you share with TruDiagno is transferred and shared with such a third-party payment gateway operator. The said operator may also access your online purchase history/details you make from the website. However, TruDiagno is not responsible for acts of such a third-party gateway. Extremely sensitive information like your credit card details is transacted upon secure sites of approved payment gateways that are digitally under encryption, thereby providing the highest possible degree of care per current technology. You are advised, however, that internet technology is not 100% safe and you should exercise discretion on using the same.
Links to Third Party Websites
The website provides third-party advertisements and links to other websites. TruDiagno does not provide any personal information to these third-party websites or advertisers nor TruDiagno responsible for any offers or commitments or advertisements expressed by the third party TruDiagno will contain links to other websites (“linked site”) on the website which is operated by third parties and is not controlled by, or affiliated to, or associated with, TruDiagno unless expressly specified on the website. TruDiagno is not responsible for any form of transmission whatsoever received by you from any linked site. Accordingly, TruDiagno does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does TruDiagno control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by TruDiagno of the website, the website’s provider, or the information on the website. The information you provide to such third-party websites shall be governed in accordance with the privacy policies of such websites, and it is recommended that you review the privacy policy on any such websites before using such websites. These third-party websites and advertisers may use technology to send the advertisements that appear on the website directly to your browser. In such cases, third-party websites or advertisers automatically receive your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure their advertisements’ effectiveness and personalise advertising content. TruDiagno does not have access to or control over cookies or other features that such third-party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this policy. Please contact them directly for more information about their privacy practices.
Security
TruDiagno strives to ensure the security, integrity and privacy of your personal information and to protect your personal information against unauthorised access or unauthorised alteration, disclosure or destruction. For this purpose, TruDiagno adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where TruDiagno stores your personal data. TruDiagno is not responsible for any breach of security or for any actions of any third parties that receive your personal information. The website is also linked to many other sites, and we are not/shall not be responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this policy or elsewhere, TruDiagno shall not be held responsible for any loss, damage or misuse of your personal information if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below). A “Force Majeure Event” shall mean any event that is beyond the reasonable control of TruDiagno and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Disclosure
TruDiagno will use the information only in accordance with the policy under which the information was collected unless we have received explicit authorisation. TruDiagno may disclose any information TruDiagno may have about you (including your identity) if TruDiagno determines that such disclosure is necessary for connection with any investigation or complaint regarding your use of the website or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) TruDiagno’s rights or property, or the rights or property of users of the website, including TruDiagno’s customers. TruDiagno reserves the right at all times to disclose any information that TruDiagno deems necessary to comply with any applicable law, regulation, legal process or governmental request. TruDiagno also may disclose your information when TruDiagno determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organisations for fraud protection purposes. You acknowledge and agree that TruDiagno may preserve any communication by you with TruDiagno through the website or any service and may also disclose such data if required to do so by law or if TruDiagno determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process; (2) enforce this policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of TruDiagno, its employees, users of, or visitors to, the website, and the public.
User Discretion
you can always choose not to provide information, and in such cases, if the information required is classified as mandatory, you will not be able to avail of that part of the services, features or content. You can add or update your personal information on a regular basis. TruDiagno will keep a copy of the prior version for its records when you update information. TruDiagno may, if you so choose, send direct advertisement mailers to you at the address given by you. You can opt out of this direct mailer by clicking on the unsubscribed link option attached to the email. TruDiagno respects your privacy, and if you do not want to receive email or other communications from TruDiagno, please report to TruDiagno at info@trudiagno.com. If you do not want TruDiagno to use personal information that TruDiagno to you, please report to TruDiagno at info@trudiagno.com The ‘Help’ portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Further, you can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, as cookies allow you to take advantage of some of the website’s features and services may not function properly if your cookies are disabled. It is, therefore, recommended that you leave the cookies turned on. For instance, if you block or otherwise reject TruDiagno’s cookies, you will not be able to add items to your shopping cart, proceed to checkout, or download any of TruDiagno’s Content or avail of TruDiagno’s services that require you to log in.
General Provisions
You have agreed to the terms set out in this policy by accessing the website. This policy should always be read along with the website’s Terms of Use. Unless stated otherwise, the policy applies to all information that TruDiagno has about you and your account. By using this website and the products, content and services provided on the website, you agree and acknowledge that your personal information collected through the website may be transferred across national boundaries and stored and processed in any country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of your information may be undertaken by trusted third-party vendors or agents of TruDiagno such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate TruDiagno in providing certain functions. TruDiagno may make changes to this policy from time to time at TruDiagno’s sole discretion or on account of changes in the law. TruDiagno will not reduce your rights under this policy without your explicit consent. TruDiagno may email periodic reminders of the notices and conditions unless you have instructed TruDiagno not to, but you should check the website frequently to see recent changes. Notwithstanding the above, TruDiagno shall not be required to notify you of any changes made to the policy. The revised policy shall be made available on the website. Your continued use of the website following changes to the policy will constitute your acceptance of those changes. If you choose to visit the website, your visit and any dispute over privacy are subject to this policy and the website’s Terms of Use. In addition to the foregoing, any disputes arising under this policy shall be governed by the laws of India.